Unable to log into app or register new participant

[j.lay]

Hi! I am using the Avicenna app on a Motorola G4 phone.

When I try to log in (under a participant account that I already created on another phone), I get an error message stating that the account email is not registered.

When I try to create a new account, I get an error message stating that there is an issue with the server. When I go to https://status.avicennaresearch.com/ it shows all systems are operational.

Could you please help with this?

[amin.ghaffari]

Hi Jeniffer @j.lay
This is Amin from Avicenna and I’ll be glad to assist you with your inquiry.
From the look of things your study setup is invitation only and then you set it to accept only invited participants with a verified email. For more details please check this link as well as the images below

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