I was trying to help a participant with downloading the app, but it took a very long time to download and then once it did download, it kept saying “server error” when they were trying to make an account. I thought it could be their wifi, but we shut that off and it still didn’t work. I also tried downloading the app and going into it and it was having issues. It kept telling me “please wait”. Is the app down?
Hi @asusnacstudy
We had an outage on one of our servers for an hour this evening.
Out we resolved at 6 pm Eastern time. You can check our status page always at status.avicennaresearch.com
Sorry for the trouble