Hi there, My problem concerns participant 51536 in study 2241. They have tried completing some surveys but a message that reads “please keep this dialog open while your studies are being reloaded” and then it says “sorry something went wrong”. I am not sure what the source of the problem so any assistance would be greatly appreciated.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Survey not appearing | 0 | 310 | March 12, 2022 | |
| Participant receiving "something went wrong" message and surveys won't load and I'm not seeing their responses they've submitted for the last few days | 1 | 328 | September 28, 2022 | |
| Unable to join study | 2 | 604 | March 5, 2020 | |
| Canceled survey shows up as "in progress" and participant can't access it after re-released | 1 | 390 | July 19, 2022 | |
| Trial version: cannot open or view studies ('something went wrong' error) | 0 | 345 | December 16, 2021 |