Hi Ashmita,
Again, sorry for the late response.
Please add me to your study as a researcher so I can double-check. This is my email address: mojtaba@avicennaresearch.com. Make sure you give me the necessary permissions.
Also, please let me know where you face such an issue. Is it on the web app, the Preview on the researcher dashboard, or the mobile apps?
Best regards,
Mojtaba