Hi Ashmita,
Sorry for the late response. I needed to be off for some time.
If the issue still exists, please add me to your study as a researcher so I can double-check. I checked my own study and it worked as expected. This is my email address: mojtaba@avicennaresearch.com. Make sure you give me the necessary permissions.
Also, please let me know where you face such an issue. Is it on the web app, the Preview on the researcher dashboard, or the mobile apps?
Best regards,
Mojtaba