To whom it may concern,
I’ve had a few participants who are not receiving notifications for their Google Pixel, even after troubleshooting with them. Please advise.
Best,
Jake.
Hello - I’ve been having similar extensive issues with notifications. Mainly on Samsung devices. However, I did encounter an issue on a google pixel as well - I did find that that I needed to clear the cache and data and re-install the app and then it worked fine. I haven’t been having any issues since on any google pixel devices. I don’t know if you tried this but worth trying out if you haven’t.
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Hi Jake,
Please check this Troubleshooting section on our Learn website and see if you can detect the issues. Please make sure you check all those linked pages too. If nothing worked, please check https://dontkillmyapp.com/ too.
Best regards,
Mojtaba
Hi again,
I don’t know if you are still having this issue. I ran into it again on one of my google pixel devices where the device ran out of battery partway through the study period, when I rebooted it, the notifications weren’t working. I signed out and back into the app and that seemed to reboot the notifications - it’s an easier fix then clearing the cache and data but seems to accomplish a similar outcome.
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Hello,
I also have a participant with a Google Pixel 7 phone experiencing the same issues. They do not receive any notifications, even when the app is open, but they can see and open the questionnaires within the app. We’ve already went through all solutions on the Troubleshooting section website (all settings seem to be set correctly) as well as the solution suggested by shreya.jagtap. So far, nothing has worked. From my end, I can see that the notifications are sent, but they don’t get through. I hope you can help.
Best,
Susanne
Update: It seems that the problem is solved now. I don’t really know what did the trick (perhaps the restart and re-sign in after all), but the participant receives the notifications now.