To whom it may concern,
I’ve had a few participants who are not receiving notifications for their Google Pixel, even after troubleshooting with them. Please advise.
Best,
Jake.
Hello - I’ve been having similar extensive issues with notifications. Mainly on Samsung devices. However, I did encounter an issue on a google pixel as well - I did find that that I needed to clear the cache and data and re-install the app and then it worked fine. I haven’t been having any issues since on any google pixel devices. I don’t know if you tried this but worth trying out if you haven’t.
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Hi Jake,
Please check this Troubleshooting section on our Learn website and see if you can detect the issues. Please make sure you check all those linked pages too. If nothing worked, please check https://dontkillmyapp.com/ too.
Best regards,
Mojtaba
Hi again,
I don’t know if you are still having this issue. I ran into it again on one of my google pixel devices where the device ran out of battery partway through the study period, when I rebooted it, the notifications weren’t working. I signed out and back into the app and that seemed to reboot the notifications - it’s an easier fix then clearing the cache and data but seems to accomplish a similar outcome.
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