I also noticed that the same issue happened to another participant who dropped out because of notification issues but we could not track down what the problem was. In their data, the scheduled time of the notifications were about the same as for the first participant, but completely (i.e., in the middle of the night) and not the same as stated on the Notifications page. So based on the Data, they received their notifications 6 hours ahead of the scheduled time. At first I thought this had something to do with Ethica being based in a different time zone, but for my pilot participants, I could always see the correct time in the data.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Problems with notifications | 17 | 1830 | January 10, 2022 | |
| Participant does not receive notifications | 4 | 340 | July 23, 2023 | |
| Some surveys not send out automatically | 13 | 470 | December 3, 2022 | |
| The next scheduled notification in the app | 14 | 675 | April 28, 2021 | |
| ScreenOn/Off data | 10 | 791 | July 6, 2019 | |
| No notifications | 8 | 441 | February 25, 2023 | |
| Notifications are not sent | 5 | 418 | May 4, 2023 |