Trigger Logic Issue - Need Advice and Guidance

Hi All,
We have scheduled our triggering logic and notification templates to trigger our users at a specific time (using the absolute feature and period feature), but it seems to not be working. We haven’t paid for the full license yet, does anyone know if you can still test triggering logic without a full license?


Hi dear @emily.izenman ,

Indeed you can test the triggering logic without the license. To follow up with the difficulty you confronted, you can either:

  1. Include here the details of the triggering logic you defined along with what “seems to not be working”
  2. Or send an email to containing your Study ID and any helpful details so we could investigate your study. This way your details would not be exposed to the forum.

Sorry for the inconvenience!