Status "Idle" when exporting data


I want to export my survey data, but after exporting the data the status of the exported data is “idle”. When downloading the Excel file, the file is empty. How can I download my data?

Thank you


Thank you for reaching out to us. I’d be glad to assist you with the issue you’re experiencing.

Firstly, when you create an export, the initial status of the export is set to Idle. This indicates that the export is waiting to be picked up by associated workers. Please note that it may take a while for the export to become available.

Secondly, if you are seeing an empty export file, it usually indicates that there was no response to the survey. I suggest checking if you have selected the right participants and survey when creating the export.

Furthermore, can you please confirm if the generated files have headers or not? This will help me identify any potential issues that might be causing the problem. Lastly, please provide your study ID so I can investigate this matter further.

Please let me know if you have any questions or require further assistance.

Best regards,

Ethica Data