Reminder for a specific survey

Support
1

Hi,

I was wondering is there a way to send automatic reminders for a specific survey? For instance, if I send a survey at 5 pm and a person has until 10 pm to respond, I want to remind them every hour if they have not completed it.

Thanks,
Arash

2

Hi @arasht

Our notification system exactly designed for that purpose. Here you can read how they work, but they are also pretty intuitive and straightforward.

You basically define a set of notification templates like the following:

  • 1 Hour after prompt time, with content C1, over medium M1 (where M1 can be email, SMS, and/or in-app)
  • 2 Hours after prompt time, with content C2, over medium M2
  • 3 Hours after prompt time, with content C3, over medium M3
  • …

And the system will prompt those notifications and will give you detailed update about the status of each through the dashboard.

Hope it helps,
Mohammad