Issue with Data Export in Avicenna's Researcher Dashboard

Support
1

Hello,

I am currently using the Avicenna Researcher Dashboard for a study; and I have faced an issue while trying to export data to integrate it with a third-party data analysis software package. :upside_down_face: The exported file seems to be missing some key data points that appear correctly in the dashboard’s visualization. I have tried different file formats; but the problem still there .

Has anyone experienced a similar issue with data exports?
Are there specific settings / configurations I need to adjust in the dashboard to ensure a complete export? I have checked https://forum.avicennaresearch.com/c/support/5- cpq documentation guide but still need help.

Any help or guidance would be greatly appreciated!

Thank you, :slightly_smiling_face:

2

Hi, this is Amin from Avicenna team. I have shared your issue with my colleague and he will get back to you. He’s currently out of office, but you can expect an answer by the upcoming Monday/Tuesday. Thanks!

3

Hi @rosshaden13

Can you provide details? Specifically:

  • What study ID?
  • What data was exported? (Surveys, metadata, sensors, which sensors, etc.)
  • What is the discrepancy you see in the dashboard and the exported CSV file?

The more specific, the better we can help.

Thanks :slight_smile:

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