there is the following problem with our study (2108): We have three daily surveys (morning, afternoon, and evening) that are supposed to be triggered every day starting the 10th of November. The morning survey is fixed and afternoon and evening surveys are random within intervals. And so far the morning and afternoon study work fine. That is, they have been triggered daily since the 10th of November.
However, the evening survey has been triggered since the 8th of November to every participant. In addition, it has only been triggered for each participant on one occasion (instead of daily). That is, it started too early and it is not triggered on a regular basis. For instance, some participants received the evening survey on the 8th but not since. Others received on the 10th for the first time but not again yesterday. We checked the triggering logics and notification settings and they are identical to the afternoon survey (besides the hours of the day of course) but for some reason, the afternoon survey works but the evening survey does not.
Looking forward to your help! Thank you in advance!