Enabling multiple questions in survey flow not working properly

Support
1

I’m writing a new survey and would like to have a response to one question—saying “Yes” to Q3, for example—enable several other questions (Q4, Q5, Q6). However, when testing the survey flow, selecting “Yes” for Q3 only enables one question—the one with the lowest Q ID number (Q4). The other disabled questions are still skipped.

Could someone explain why this is? And is there anything we can do about it?

Thanks!

2

Hi Geoff @geoff.klassen
I believe you have used criteria to disable/enable your questions. Can you elaborate a bit more?
What criteria did you set? What type of question are Q5 and Q6?
What happens after you answer Q4?
best, Amin

3

Hi Amin,
There are no criteria for Q3, Q4, Q5, or Q6. After answering Q4, the flow skips Q5 and Q6, and jumps to the next enabled question. Q4 is a number type, Q5 is Single answer, and Q6 is Information.

Also, changing the order of Q4, Q5, and Q6 doesn’t change which of those questions is shown. For example, if the order is Q3, Q6, Q4, Q5, answering ‘Yes’ to Q3 should flow to Q6, but it still flows to Q4.

Geoff

4

Hi @geoff.klassen.
Thanks for the details.
As a quick workaround, you can do the following:
(Assuming “Yes” is the first option in answers)
For Q4, Q5, Q6 set the following criteria:
Q3 == 1
and let me know if it works.
We will investigate this issue with the team in the meantime.

5

Using criteria works! Thanks for the suggestion.