I need to extend the period for number of occurrences for a survey for my participants I had a survey set for 30 days and after 30 days they stopped receiving surveys this was a mistake and I need to change the repetition end to never. If I fix the settings and republish, and then reload devices will this fix the problem?
Thank you!
Hi Mercedes @mercedes.woolley
Yes, based on what you said, that would fix the issue.
However, I highly recommend making sure that the participation period for your participants is set correctly as well. If the participation period is over, changing the triggering logics to create more sessions won’t prompt the surveys to the participants.
To check study’s participation period:
1- Select “Basics” from the sidebar
2- Click on “
Edit”
3- Check the participation period.
If the participation period of your study is open or you still have plenty of time to conduct the study then you’re good to go, otherwise:
To edit participation Id for existing participants:
1- Go to the “Participation” tab from the side bar
2- Click on the three dots to the right of participant’s row
3- Click on “Modify Participation Period” and ensure that you either check the “Open” box or set a date far enough in the future.
After you have fixed the participation period, you can move forward with the fix on triggering logic to make sure that your participants get the new surveys.
Please let me know if it didn’t fix your issue.
Best, Amin