# "Update all devices" not working

**URL:** <https://forum.avicennaresearch.com/t/update-all-devices-not-working/58>\
**Category:** Support\
**Created:** [August 8, 2019, 2:46am UTC](https://forum.avicennaresearch.com/t/update-all-devices-not-working/58 "2019-08-08T02:46:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![atdutoit](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/779978/32.png) [@atdutoit](https://forum.avicennaresearch.com/u/atdutoit)\
**Post date:** [August 8, 2019, 2:46am UTC](https://forum.avicennaresearch.com/t/update-all-devices-not-working/58/1 "2019-08-08T02:46:15Z")

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Just trying to update everyone’s phone so I can be sure they’ve got the updated surveys I published yesterday. I’ve tried several times and I’m getting this error message:

> Sorry, something went wrong on our side.  
> Please try again, and if still doesn’t work, let us know.

Can you help with this?

Also, a related question: if I change a survey and publish it to everyone in the Study, but I **don’t** use “Update all devices”, how long would it normally take before everyone gets the updated surveys anyway? (Assuming everyone has their phones turned on, is in Wifi range, etc.)

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**Author:** ![m.hashemian](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/a5b964/32.png) [@m.hashemian](https://forum.avicennaresearch.com/u/m.hashemian)\
**Post date:** [August 12, 2019, 10:09am UTC](https://forum.avicennaresearch.com/t/update-all-devices-not-working/58/2 "2019-08-12T10:09:59Z")

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Hi @atdutoit

Can you confirm this issue you mentioned here is related to the study #150?

Also, if you do not use the `Update all devices` option, it usually takes around a week or so for all devices to receive the changes.

Bests,  
Mohammad

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**Author:** ![atdutoit](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/779978/32.png) [@atdutoit](https://forum.avicennaresearch.com/u/atdutoit)\
**Post date:** [August 12, 2019, 11:11pm UTC](https://forum.avicennaresearch.com/t/update-all-devices-not-working/58/3 "2019-08-12T23:11:22Z")

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Yes, it was related to Study 150. Thanks.

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**Author:** ![m.hashemian](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/a5b964/32.png) [@m.hashemian](https://forum.avicennaresearch.com/u/m.hashemian)\
**Post date:** [August 14, 2019, 8:32pm UTC](https://forum.avicennaresearch.com/t/update-all-devices-not-working/58/4 "2019-08-14T20:32:38Z")

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Thanks, @atdutoit, for pointing this out. There was a glitch on our end which is resolved now. Please try again.

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**Author:** ![atdutoit](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/779978/32.png) [@atdutoit](https://forum.avicennaresearch.com/u/atdutoit)\
**Post date:** [August 15, 2019, 12:32am UTC](https://forum.avicennaresearch.com/t/update-all-devices-not-working/58/5 "2019-08-15T00:32:26Z")

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Thanks Mohammad–I just tried again and got “Update request submitted successfully”. So now my participants will get the last page update we discussed earlier.