# Participant stopped receiving notifications **URL:** \ **Category:** Support\ **Created:** [June 29, 2021, 2:19pm UTC](https://forum.avicennaresearch.com/t/participant-stopped-receiving-notifications/354 "2021-06-29T14:19:10Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![e.m.s.dinkelberg](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/e/c67d28/32.png) [@e.m.s.dinkelberg](https://forum.avicennaresearch.com/u/e.m.s.dinkelberg)\ **Post date:** [June 29, 2021, 2:19pm UTC](https://forum.avicennaresearch.com/t/participant-stopped-receiving-notifications/354/1 "2021-06-29T14:19:11Z")
Hello, Recently I ran a pilot within my team where we tested study 1453. Participant 34938 says that after 2 days she stopped receiving notifications for the time-triggered surveys. Is there any way to find out what went wrong and how to prevent this from happing when we roll out the study to real participants? Thanks in advance Best Elodie ---
**Author:** ![m.hashemian](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/a5b964/32.png) [@m.hashemian](https://forum.avicennaresearch.com/u/m.hashemian)\ **Post date:** [July 2, 2021, 10:14pm UTC](https://forum.avicennaresearch.com/t/participant-stopped-receiving-notifications/354/2 "2021-07-02T22:14:04Z")
Hi @e.m.s.dinkelberg Cases like this can be investigated using the data from [Participant Audit Logs](https://learn.ethicadata.com/documentation/study-setup/participant-audit-logs/). They are accessible directly via Ethica Researcher Dashboard or [Kibana interface](https://learn.ethicadata.com/documentation/analysis/kibana-basics/). Hope it helps, Mohammad