# Participant "kicked out" by Ethica and not enrolled in study anymore

**URL:** <https://forum.avicennaresearch.com/t/participant-kicked-out-by-ethica-and-not-enrolled-in-study-anymore/336>\
**Category:** Support\
**Created:** [June 1, 2021, 10:19am UTC](https://forum.avicennaresearch.com/t/participant-kicked-out-by-ethica-and-not-enrolled-in-study-anymore/336 "2021-06-01T10:19:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![abdallah.al-janabi](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/87869e/32.png) [@abdallah.al-janabi](https://forum.avicennaresearch.com/u/abdallah.al-janabi)\
**Post date:** [June 1, 2021, 10:19am UTC](https://forum.avicennaresearch.com/t/participant-kicked-out-by-ethica-and-not-enrolled-in-study-anymore/336/1 "2021-06-01T10:19:53Z")

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Dear @m.hashemian ,

Participant 38129 says she was ‘kicked out’ by Ethica and when she enters her ID again the app says she has to start over.  
I cannot find her enrolled in our study anymore either (ID 1413).  
What happened here?

Kind regards,  
Abdallah

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**Author:** ![m.hashemian](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/a5b964/32.png) [@m.hashemian](https://forum.avicennaresearch.com/u/m.hashemian)\
**Post date:** [June 1, 2021, 11:25am UTC](https://forum.avicennaresearch.com/t/participant-kicked-out-by-ethica-and-not-enrolled-in-study-anymore/336/2 "2021-06-01T11:25:50Z")

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Hi @abdallah.al-janabi

You deleted her account on `2021-04-20 00:45:22.452-04:00` together with all her data.

Hope it helps,