# Participant filled in survey but results are blocked

**URL:** <https://forum.avicennaresearch.com/t/participant-filled-in-survey-but-results-are-blocked/598>\
**Category:** Support\
**Created:** [February 21, 2023, 8:41am UTC](https://forum.avicennaresearch.com/t/participant-filled-in-survey-but-results-are-blocked/598 "2023-02-21T08:41:29Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![aso.psg.19](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/3be4f8/32.png) [@aso.psg.19](https://forum.avicennaresearch.com/u/aso.psg.19)\
**Post date:** [February 22, 2023, 12:15pm UTC](https://forum.avicennaresearch.com/t/participant-filled-in-survey-but-results-are-blocked/598/4 "2023-02-22T12:15:35Z")

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Hello Stephan,

Good Afternoon. Let me start by telling you how this happens.

Imagine that Survey 1 is scheduled to be prompted at 11 PM and expires 55 minutes later. It is also scheduled to be prompted at 11:49 PM. So at 11 PM, a session will be created for Survey 1, and participants will be prompted to respond to it. This session will stay open until answered, or until 11:55 PM.  
In the meantime, a new session will be created for Survey 1 at 11:49 PM. Keep in mind that Ethica only allows one open session at a time. So if Survey 1 is not answered and its session is not closed before 11:49, the next session will immediately close after opening and it will not be prompted to participants. In other words, the 11 PM session blocks the 11:49 PM session.

Having said that, to keep this from happening, you need to make sure that your participants complete a session before moving on to another session.  
If you still get the same problem, please let us know.

Best,  
Aso

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