# Issue with notifications offline on Samsung Galaxy devices **URL:** \ **Category:** Support\ **Created:** [August 1, 2024, 8:01pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836 "2024-08-01T20:01:50Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![shreya.jagtap](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/s/d07c76/32.png) [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Post date:** [August 1, 2024, 8:01pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/1 "2024-08-01T20:01:50Z")
Hi there, I am currently piloting my survey with Samsung Galaxy A05 phones. Generally everything is going well, however, I notice that when using the prompts offline, I need to make sure my screen is not off for them to send. For example when my screen is off, the prompt will be delayed, when i click and unlock my phone the alarm then rings. I was wondering if you all have used this phone before and know of any workarounds on it? I cant find an option to have the screen on forever/for it not to lock though i’ve set it to the max of 30 minutes for now. Thank you! Shreya ---
**Author:** ![milad.moosavi](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/da6949/32.png) [@milad.moosavi](https://forum.avicennaresearch.com/u/milad.moosavi)\ **Post date:** [August 1, 2024, 8:54pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/2 "2024-08-01T20:54:41Z")
Hi Shreya, To keep the app functional in the background there are two essential settings. If enabled the reported issue should not happen. Please ensure the Sticky Notifications and Battery Optimization settings are set up as mentioned here: [Device Specific Settings | Avicenna Learn (avicennaresearch.com)](https://learn.avicennaresearch.com/reference/data-sources/background-data-collection/#background-activity-in-android). Please let us know if that doesn’t resolve the issue. Thanks, Milad ---
**Author:** ![shreya.jagtap](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/s/d07c76/32.png) [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Post date:** [August 1, 2024, 9:30pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/3 "2024-08-01T21:30:20Z")
Hi I am still having trouble enabling sticky notifications - it is still greyed out. I can’t seem to find this step in your instructions: 3. Auto-optimize daily - Go to **Settings** → **Battery and device care** - Click on the three dots menu and then tap **Automation** - Disable **Auto-optimize daily** and **Adaptive power saving**. I’ve disabled everything I can but it still not working. Could you let me know if you have any further suggestions? ---
**Author:** ![shreya.jagtap](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/s/d07c76/32.png) [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Post date:** [August 1, 2024, 9:30pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/4 "2024-08-01T21:30:45Z")
I mean i can’t seem to find the relevant options on my phone! ---
**Author:** ![shreya.jagtap](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/s/d07c76/32.png) [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Post date:** [August 1, 2024, 9:43pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/5 "2024-08-01T21:43:54Z")
Here’s what I found about auto optimization online: > **[Auto Optimization](https://r1.community.samsung.com/t5/galaxy-z/auto-optimization/td-p/19945484)** > > How do you turn off auto optimization in Android 13 One UI 5? Or atleast leave an app running in the background?  ---
**Author:** ![alexanderavezbakiyev](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/73ab20/32.png) [@alexanderavezbakiyev](https://forum.avicennaresearch.com/u/alexanderavezbakiyev)\ **Post date:** [March 12, 2026, 11:46pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/6 "2026-03-12T23:46:10Z")
![Screenshot_20260312_185731_One UI Home](https://forum.avicennaresearch.com/uploads/default/original/2X/0/0e1b005d63ec4555be0fb7549dfe6215821f8c81.jpeg) Press and dissappear, I don’t wrong phone A16 , pop up error system ui , ---
**Author:** ![mojtaba](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/e56c9b/32.png) [@mojtaba](https://forum.avicennaresearch.com/u/mojtaba)\ **Post date:** [March 16, 2026, 7:20pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/7 "2026-03-16T19:20:04Z")
@alexanderavezbakiyev Would you please elaborate more? I’m afraid I couldn’t understand your message. ---
**Author:** ![alexanderavezbakiyev](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/a/73ab20/32.png) [@alexanderavezbakiyev](https://forum.avicennaresearch.com/u/alexanderavezbakiyev)\ **Post date:** [March 16, 2026, 7:37pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836/8 "2026-03-16T19:37:09Z")
I have issues device care ,send that speed slow isn’t true, what need fix Samsung device, I remove potential in device