# Error Message Unable to complete surveys

**URL:** <https://forum.avicennaresearch.com/t/error-message-unable-to-complete-surveys/463>\
**Category:** Support\
**Created:** [March 24, 2022, 1:25am UTC](https://forum.avicennaresearch.com/t/error-message-unable-to-complete-surveys/463 "2022-03-24T01:25:47Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![marim.adel](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/d9b06d/32.png) [@marim.adel](https://forum.avicennaresearch.com/u/marim.adel)\
**Post date:** [March 24, 2022, 1:25am UTC](https://forum.avicennaresearch.com/t/error-message-unable-to-complete-surveys/463/1 "2022-03-24T01:25:48Z")

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Hi there, My problem concerns participant 51536 in study 2241. They have tried completing some surveys but a message that reads “please keep this dialog open while your studies are being reloaded” and then it says “sorry something went wrong”. I am not sure what the source of the problem so any assistance would be greatly appreciated.