# Error after registering to my study

**URL:** <https://forum.avicennaresearch.com/t/error-after-registering-to-my-study/140>\
**Category:** Support\
**Created:** [January 7, 2020, 9:59am UTC](https://forum.avicennaresearch.com/t/error-after-registering-to-my-study/140 "2020-01-07T09:59:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![e.l.demoor](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/e/bcef8e/32.png) [@e.l.demoor](https://forum.avicennaresearch.com/u/e.l.demoor)\
**Post date:** [January 7, 2020, 9:59am UTC](https://forum.avicennaresearch.com/t/error-after-registering-to-my-study/140/1 "2020-01-07T09:59:52Z")

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Hi all,

I created a one-day pilot version (study code 972) of my study to allow coworkers to experience the ESM for themselves. However, after registering, I and others get an error message and do not get any questionnaires.

Can you tell me what might be going wrong?

Thanks in advance!

Elisabeth

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**Author:** ![faham](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/f/5daacb/32.png) [@faham](https://forum.avicennaresearch.com/u/faham)\
**Post date:** [January 7, 2020, 5:09pm UTC](https://forum.avicennaresearch.com/t/error-after-registering-to-my-study/140/2 "2020-01-07T17:09:30Z")

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Hi @e.l.demoor

Looking at one of your participants history reports the error relates to a survey with notification offset beyond survey timeout period. It is `survey id 5057`, `notification id 3` with offset: 60000000ms which is beyond survey timeout duration of 2700000ms. Please adjust that value.

Participant history is a great tool to investigate participants activities further info can be found [here](https://learn.ethicadata.com/documentation/analysis/participant-history-report/).

Thank you,  
Faham

 ![2020-01-07-120114](https://forum.ethicadata.com/uploads/default/original/1X/603503c2cb7f64b003fbbd0c4938215ff3e850c8.png)

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<div class="post-metadata">

**Author:** ![e.l.demoor](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/e/bcef8e/32.png) [@e.l.demoor](https://forum.avicennaresearch.com/u/e.l.demoor)\
**Post date:** [January 8, 2020, 11:15am UTC](https://forum.avicennaresearch.com/t/error-after-registering-to-my-study/140/3 "2020-01-08T11:15:12Z")

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Dear Faham,

Thank you, this seems to have solved the issue!

Best,  
Elisabeth