# Battery optimization prompts

**URL:** <https://forum.avicennaresearch.com/t/battery-optimization-prompts/126>\
**Category:** Support\
**Created:** [November 29, 2019, 2:08am UTC](https://forum.avicennaresearch.com/t/battery-optimization-prompts/126 "2019-11-29T02:08:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xinhui.chua](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/x/9d8465/32.png) [@xinhui.chua](https://forum.avicennaresearch.com/u/xinhui.chua)\
**Post date:** [November 29, 2019, 2:08am UTC](https://forum.avicennaresearch.com/t/battery-optimization-prompts/126/1 "2019-11-29T02:08:36Z")

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Hi, the “study setup is incomplete” for the battery optimization keeps appearing on my participant’s Oppo phone (15815) for the study (905). She has already followed the instructions to switch off battery optimization, but the “study setup is incomplete” is still prompted. May I check if there are any other phone models with this problem and will this affect the data collection? Thank you!

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**Author:** ![m.hashemian](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/m/a5b964/32.png) [@m.hashemian](https://forum.avicennaresearch.com/u/m.hashemian)\
**Post date:** [November 29, 2019, 8:58pm UTC](https://forum.avicennaresearch.com/t/battery-optimization-prompts/126/2 "2019-11-29T20:58:18Z")

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Hi @xinhui.chua

There are quite a few study participants using Oppo phones, but no one has mentioned this issue so far. I’m unsure what are the exact settings in Oppo devices, but I suspect if the participant excludes Ethica from battery optimization, the notification will disappear. You can read [here](https://dontkillmyapp.com/oppo) instructions on how to do that, though it might be a bit different in the exact type of device the participant is using.

Hope this helps

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<div class="post-metadata">

**Author:** ![xinhui.chua](https://forum.avicennaresearch.com/letter_avatar_proxy/v4/letter/x/9d8465/32.png) [@xinhui.chua](https://forum.avicennaresearch.com/u/xinhui.chua)\
**Post date:** [December 2, 2019, 2:33am UTC](https://forum.avicennaresearch.com/t/battery-optimization-prompts/126/3 "2019-12-02T02:33:34Z")

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Hi,

As my participant was using a different model, I was unable to find the relevant settings from the webpage provided. She did some troubleshooting on her phone and it seems that the prompt for “study setup is incomplete” is gone. Thanks for your help!