# Support **URL:** https://forum.avicennaresearch.com/c/support/5.md [Latest](https://forum.avicennaresearch.com/latest.md) · [Categories](https://forum.avicennaresearch.com/categories.md) · [Tags](https://forum.avicennaresearch.com/tags.md) --- ## [Welcome to Avicenna Forum](https://forum.avicennaresearch.com/t/welcome-to-avicenna-forum/7)
**Author:** [@m.hashemian](https://forum.avicennaresearch.com/u/m.hashemian)\ **Replies:** 0\ **Last updated:** [June 14, 2019, 6:56pm UTC](https://forum.avicennaresearch.com/t/welcome-to-avicenna-forum/7 "2019-06-14T18:56:22Z")
Hi there, Here you can ask any questions you have about using Avicenna in your research, whether on how to achieve a certain study design in Avicenna, how to use Avicenna’s researcher dashboard or the participant app, h… --- ## [Empty CSVs in App Usage](https://forum.avicennaresearch.com/t/empty-csvs-in-app-usage/1588)
**Author:** [@erik.jorgensen](https://forum.avicennaresearch.com/u/erik.jorgensen)\ **Replies:** 3\ **Last updated:** [September 19, 2026, 12:56pm UTC](https://forum.avicennaresearch.com/t/empty-csvs-in-app-usage/1588 "2026-09-19T12:56:06Z")
I have been running a test pilot with 12 of our enumerator’s work tablets and had enabled app usage and lock screen status; the latter seems to be working, but when I download the app usage it is a blank CSV even when I … --- ## [Prompting a survey only on days 1-7 of every month](https://forum.avicennaresearch.com/t/prompting-a-survey-only-on-days-1-7-of-every-month/1592)
**Author:** [@d.dijkstra](https://forum.avicennaresearch.com/u/d.dijkstra)\ **Replies:** 2\ **Last updated:** [September 19, 2026, 8:55am UTC](https://forum.avicennaresearch.com/t/prompting-a-survey-only-on-days-1-7-of-every-month/1592 "2026-09-19T08:55:33Z")
Hi! I would like to set up a survey/activity so that participants receive notifications only during the first week of each month, for example daily from day 1 to day 7 of every month. What would be the best setup for thi… --- ## [Scheduled sessions and in-app notifications not being generated consistently](https://forum.avicennaresearch.com/t/scheduled-sessions-and-in-app-notifications-not-being-generated-consistently/1629)
**Author:** [@harriet.muutu](https://forum.avicennaresearch.com/u/harriet.muutu)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 10:19am UTC](https://forum.avicennaresearch.com/t/scheduled-sessions-and-in-app-notifications-not-being-generated-consistently/1629 "2026-09-17T10:19:16Z")
Hi. I am posting regarding study 5536. I am having problems with in-app notifications and would appreciate help determining where the failure is occurring. I have a survey activity with a triggering logic intended to gen… --- ## [Issue with notifications offline on Samsung Galaxy devices](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836)
**Author:** [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Replies:** 7\ **Last updated:** [March 16, 2026, 7:37pm UTC](https://forum.avicennaresearch.com/t/issue-with-notifications-offline-on-samsung-galaxy-devices/836 "2026-03-16T19:37:09Z")
Hi there, I am currently piloting my survey with Samsung Galaxy A05 phones. Generally everything is going well, however, I notice that when using the prompts offline, I need to make sure my screen is not off for them to… --- ## [Extending participation after participation period has ended](https://forum.avicennaresearch.com/t/extending-participation-after-participation-period-has-ended/1498)
**Author:** [@l.meijer2](https://forum.avicennaresearch.com/u/l.meijer2)\ **Replies:** 3\ **Last updated:** [February 19, 2026, 12:52pm UTC](https://forum.avicennaresearch.com/t/extending-participation-after-participation-period-has-ended/1498 "2026-02-19T12:52:05Z")
Description: Hi Avicenna community. I have a question about extending the participation period. We initially set up our study to have a participation period of 18 weeks from the date of enrollment. Participants received … --- ## [Blocked notifications during baseline period in duplicated studies](https://forum.avicennaresearch.com/t/blocked-notifications-during-baseline-period-in-duplicated-studies/1490)
**Author:** [@lianne.vandenbroek](https://forum.avicennaresearch.com/u/lianne.vandenbroek)\ **Replies:** 2\ **Last updated:** [February 14, 2026, 11:45am UTC](https://forum.avicennaresearch.com/t/blocked-notifications-during-baseline-period-in-duplicated-studies/1490 "2026-02-14T11:45:14Z")
Hello, I hope this message finds you well. I am currently testing a study in Avicenna and have run into an issue that I am unable to resolve myself. I hope you can help me clarify what is going on. In our study, we us… --- ## [Remembering previous replies](https://forum.avicennaresearch.com/t/remembering-previous-replies/1493)
**Author:** [@c.frohs](https://forum.avicennaresearch.com/u/c.frohs)\ **Replies:** 3\ **Last updated:** [February 8, 2026, 7:39am UTC](https://forum.avicennaresearch.com/t/remembering-previous-replies/1493 "2026-02-08T07:39:05Z")
Hi! I am piloting a snacking-research project and face some troubles. That is, even if participant one replies “No” to having desired/consumed a snack, follow-up questions for snack categories that were selected in previ… --- ## [Data download](https://forum.avicennaresearch.com/t/data-download/1486)
**Author:** [@24mnms02](https://forum.avicennaresearch.com/u/24mnms02)\ **Replies:** 3\ **Last updated:** [January 22, 2026, 11:01pm UTC](https://forum.avicennaresearch.com/t/data-download/1486 "2026-01-22T23:01:50Z")
I am not able to download my data from the website - the data export shows ready but when I click on it, a 404 Error shows up. My data gets deleted tomorrow because I am on the free account. What do I do? --- ## [Triggering based on other app use](https://forum.avicennaresearch.com/t/triggering-based-on-other-app-use/1442)
**Author:** [@leonardo.pimpini](https://forum.avicennaresearch.com/u/leonardo.pimpini)\ **Replies:** 1\ **Last updated:** [November 22, 2025, 7:59am UTC](https://forum.avicennaresearch.com/t/triggering-based-on-other-app-use/1442 "2025-11-22T07:59:03Z")
Hi, Is it possible to link Avicenna to other apps use? That is, is it possible to program Avicenna so that it trigger an activity (survey) in real time based on other app’s use (participant closing or opening a social m… --- ## [App crash and discrepancies with preview and pilot](https://forum.avicennaresearch.com/t/app-crash-and-discrepancies-with-preview-and-pilot/1446)
**Author:** [@ingridmbenschop](https://forum.avicennaresearch.com/u/ingridmbenschop)\ **Replies:** 2\ **Last updated:** [November 22, 2025, 4:45am UTC](https://forum.avicennaresearch.com/t/app-crash-and-discrepancies-with-preview-and-pilot/1446 "2025-11-22T04:45:07Z")
I hope this message finds you well. I am currently conducting a pilot for our study using your platform. I have encountered two recurring issues that we would appreciate your assistance with: 1. App Crash During Regist… --- ## [Automation for Participant Removal in Study](https://forum.avicennaresearch.com/t/automation-for-participant-removal-in-study/1441)
**Author:** [@hallielaineee](https://forum.avicennaresearch.com/u/hallielaineee)\ **Replies:** 1\ **Last updated:** [November 18, 2025, 9:15am UTC](https://forum.avicennaresearch.com/t/automation-for-participant-removal-in-study/1441 "2025-11-18T09:15:15Z")
I am struggling to find an automated way to remove participants from a study once their response threshold is too low. For my current study we send out an EMA 3 times a day, and if a participant misses 9 in a row, they a… --- ## [Duration of the survey](https://forum.avicennaresearch.com/t/duration-of-the-survey/1377)
**Author:** [@ashmita.mazumder](https://forum.avicennaresearch.com/u/ashmita.mazumder)\ **Replies:** 12\ **Last updated:** [August 21, 2025, 5:39pm UTC](https://forum.avicennaresearch.com/t/duration-of-the-survey/1377 "2025-08-21T17:39:34Z")
Hello! Description: I am trying to figure out how long a participant took to complete a survey sent. Does “Duration (seconds) from first response to completion time” capture this? Because I am getting discrepancy when… --- ## [Activity sessions suddenly added, all as 'invalid criteria'](https://forum.avicennaresearch.com/t/activity-sessions-suddenly-added-all-as-invalid-criteria/1176)
**Author:** [@i.l.rapoport](https://forum.avicennaresearch.com/u/i.l.rapoport)\ **Replies:** 2\ **Last updated:** [June 4, 2025, 11:37am UTC](https://forum.avicennaresearch.com/t/activity-sessions-suddenly-added-all-as-invalid-criteria/1176 "2025-06-04T11:37:41Z")
Hi, activity sessions for the daily survey in our study suddenly appeared two days ago - many of them for several participants, at times which don’t correspond to the correct triggering logics based on the grouping crite… --- ## [ESM Data Collection](https://forum.avicennaresearch.com/t/esm-data-collection/1172)
**Author:** [@ashmita.mazumder](https://forum.avicennaresearch.com/u/ashmita.mazumder)\ **Replies:** 5\ **Last updated:** [June 2, 2025, 4:25pm UTC](https://forum.avicennaresearch.com/t/esm-data-collection/1172 "2025-06-02T16:25:25Z")
Hello! I’m currently setting up a study that requires scheduling 5 prompts per day for participants. My study design requires that: There is at least a 2-hour gap between any two prompts (minimum delay), And no more … --- ## [Android 15 Battery Optimization](https://forum.avicennaresearch.com/t/android-15-battery-optimization/972)
**Author:** [@ameliaca](https://forum.avicennaresearch.com/u/ameliaca)\ **Replies:** 1\ **Last updated:** [May 3, 2025, 4:30pm UTC](https://forum.avicennaresearch.com/t/android-15-battery-optimization/972 "2025-05-03T16:30:31Z")
A participant has a Pixel 6 Android 15 and we cannot work around the “study setup is incomplete” for the battery optimization. We have disabled adaptive battery and made sure Avicenna is on the “not optimized” list. Plea… --- ## [Session stats don't line up with actual data](https://forum.avicennaresearch.com/t/session-stats-dont-line-up-with-actual-data/969)
**Author:** [@e.j.j.aarts](https://forum.avicennaresearch.com/u/e.j.j.aarts)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 9:36am UTC](https://forum.avicennaresearch.com/t/session-stats-dont-line-up-with-actual-data/969 "2025-04-28T09:36:55Z")
Hi! I have noticed several issues with the study data. First, when designing the study, we decided to send out 60 surveys in total over the span of 10 days. However, none of the participants seem to receive all 60. Se… --- ## [Triggering Next-Day Surveys Based on Multiple Responses from the Previous Day](https://forum.avicennaresearch.com/t/triggering-next-day-surveys-based-on-multiple-responses-from-the-previous-day/938)
**Author:** [@ashmita.mazumder](https://forum.avicennaresearch.com/u/ashmita.mazumder)\ **Replies:** 8\ **Last updated:** [April 12, 2025, 2:24pm UTC](https://forum.avicennaresearch.com/t/triggering-next-day-surveys-based-on-multiple-responses-from-the-previous-day/938 "2025-04-12T14:24:18Z")
Hello! I am running an EMA study where participants complete five prompts per day, and I would like to administer an additional 7-item questionnaire the following morning if the participant answered “yes” on a set of qu… --- ## [Question based on previous response](https://forum.avicennaresearch.com/t/question-based-on-previous-response/957)
**Author:** [@ashmita.mazumder](https://forum.avicennaresearch.com/u/ashmita.mazumder)\ **Replies:** 3\ **Last updated:** [April 12, 2025, 2:21pm UTC](https://forum.avicennaresearch.com/t/question-based-on-previous-response/957 "2025-04-12T14:21:57Z")
Hi there! I am looking to get some help on my study 4188 activity 23184. I am adding a an multiple-answer item in the beginning of my survey and want to present questions after that depending on the options chosen. How… --- ## [Study flagged as "not started yet", even though it is open](https://forum.avicennaresearch.com/t/study-flagged-as-not-started-yet-even-though-it-is-open/955)
**Author:** [@v.pavlovova](https://forum.avicennaresearch.com/u/v.pavlovova)\ **Replies:** 5\ **Last updated:** [April 9, 2025, 9:59pm UTC](https://forum.avicennaresearch.com/t/study-flagged-as-not-started-yet-even-though-it-is-open/955 "2025-04-09T21:59:15Z")
Hello, I have set my pilot study to be open from today, 31st of March from 9:00am, with the first prompt also at 9:00. However, for most of the participants it shows that it has not started yet. When I look at the “part… --- ## [Garmin showing up on iPhones](https://forum.avicennaresearch.com/t/garmin-showing-up-on-iphones/961)
**Author:** [@v.pavlovova](https://forum.avicennaresearch.com/u/v.pavlovova)\ **Replies:** 1\ **Last updated:** [April 9, 2025, 9:58pm UTC](https://forum.avicennaresearch.com/t/garmin-showing-up-on-iphones/961 "2025-04-09T21:58:15Z")
Hello, iPhone users keep seeing a message saying the study they are enrolled in is incomplete and after clicking on it, they see “No Garmin watch is paired”. I never set anything with Garmin watch or anything like that, … --- ## [Notifications on study update](https://forum.avicennaresearch.com/t/notifications-on-study-update/960)
**Author:** [@v.pavlovova](https://forum.avicennaresearch.com/u/v.pavlovova)\ **Replies:** 4\ **Last updated:** [April 7, 2025, 1:50pm UTC](https://forum.avicennaresearch.com/t/notifications-on-study-update/960 "2025-04-07T13:50:10Z")
Hello, is there a way to not get notifications when something in the study is updated? Some people, I think mostly iPhone users, get a notification whenever I change something in the study saying “the study has been upda… --- ## [Google Pixels not receiving notifications](https://forum.avicennaresearch.com/t/google-pixels-not-receiving-notifications/945)
**Author:** [@javenda](https://forum.avicennaresearch.com/u/javenda)\ **Replies:** 5\ **Last updated:** [April 7, 2025, 1:01pm UTC](https://forum.avicennaresearch.com/t/google-pixels-not-receiving-notifications/945 "2025-04-07T13:01:56Z")
To whom it may concern, I’ve had a few participants who are not receiving notifications for their Google Pixel, even after troubleshooting with them. Please advise. Best, Jake. --- ## [Issue with data exports and seeing all data](https://forum.avicennaresearch.com/t/issue-with-data-exports-and-seeing-all-data/946)
**Author:** [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Replies:** 12\ **Last updated:** [April 2, 2025, 4:25pm UTC](https://forum.avicennaresearch.com/t/issue-with-data-exports-and-seeing-all-data/946 "2025-04-02T16:25:00Z")
I am having trouble accessing previous versions of our survey data – I have backed up some, but may be missing some data from February. We changed our survey and may have deleted one but the data from our old surveys is … --- ## [Issue with participants not being triggered for prompt](https://forum.avicennaresearch.com/t/issue-with-participants-not-being-triggered-for-prompt/924)
**Author:** [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Replies:** 12\ **Last updated:** [March 31, 2025, 1:00pm UTC](https://forum.avicennaresearch.com/t/issue-with-participants-not-being-triggered-for-prompt/924 "2025-03-31T13:00:14Z")
Hi there, I am having a strange issue with app notifications. For this study, we distribute standard Android devices to participants for the ESM period (Samsung Galaxy A03). We have not had any issues for months, but re… --- ## ["Slow" notifications](https://forum.avicennaresearch.com/t/slow-notifications/954)
**Author:** [@shreya.jagtap](https://forum.avicennaresearch.com/u/shreya.jagtap)\ **Replies:** 3\ **Last updated:** [March 31, 2025, 9:34am UTC](https://forum.avicennaresearch.com/t/slow-notifications/954 "2025-03-31T09:34:09Z")
Hi - unfortunately, I’m having another issue with notifications. This seems to be within the app. I noticed that one of my participants had “failed” in-app notifications - so when the prompt released, there was a notific… --- ## [Unable to log into app or register new participant](https://forum.avicennaresearch.com/t/unable-to-log-into-app-or-register-new-participant/934)
**Author:** [@j.lay](https://forum.avicennaresearch.com/u/j.lay)\ **Replies:** 2\ **Last updated:** [March 30, 2025, 2:27pm UTC](https://forum.avicennaresearch.com/t/unable-to-log-into-app-or-register-new-participant/934 "2025-03-30T14:27:50Z")
Hi! :slight\_smile: I am using the Avicenna app on a Motorola G4 phone. When I try to log in (under a participant account that I already created on another phone), I get an error message stating that the account email is… --- ## [Image size too small](https://forum.avicennaresearch.com/t/image-size-too-small/917)
**Author:** [@koevoet](https://forum.avicennaresearch.com/u/koevoet)\ **Replies:** 1\ **Last updated:** [March 29, 2025, 9:01am UTC](https://forum.avicennaresearch.com/t/image-size-too-small/917 "2025-03-29T09:01:18Z")
One of my questions contains image anchor labels. The changes between images are quite subtle and they are show quite small on a phone screen. Is there a way to increase the size of the image somehow? I have also tried … --- ## [Randomizing participants into three conditions](https://forum.avicennaresearch.com/t/randomizing-participants-into-three-conditions/952)
**Author:** [@l.jeremias](https://forum.avicennaresearch.com/u/l.jeremias)\ **Replies:** 1\ **Last updated:** [March 27, 2025, 2:34pm UTC](https://forum.avicennaresearch.com/t/randomizing-participants-into-three-conditions/952 "2025-03-27T14:34:35Z")
Hey there, I want to make a survey in which participants get first randomly assigned to one condition. Each condition will receive a different question. All participants should be equally divided into three groups. Afte… --- ## [Uploading multiple images](https://forum.avicennaresearch.com/t/uploading-multiple-images/951)
**Author:** [@v.pavlovova](https://forum.avicennaresearch.com/u/v.pavlovova)\ **Replies:** 1\ **Last updated:** [March 25, 2025, 1:07pm UTC](https://forum.avicennaresearch.com/t/uploading-multiple-images/951 "2025-03-25T13:07:18Z")
Hi, when creating a question where, if you want to answer, you have to upload an image, is it possible to only upload 1 image, or multiple? I would like my participants to upload 5 images. Can I do it within one question… [Next page](https://forum.avicennaresearch.com/c/support/5.md?page=1)